Terms & Conditions

Counselling and coaching

Fees for online, video conferencing or telephone counselling or coaching are payable a minimum of 48 hours before the session. In the case of face to face counselling in person fees are payable at each session or can be paid in advance.   Where sessions are cancelled with less than 48 hours notice the full fee will be payable.  A range of payment options are available.  For more details contact elaine.arthur@transformingtogether.co.uk

If you are eligible for a reduced rate place and these places are full you will have the option of going on a waiting list for a future reduced rate place or start on the usual fee and then have the option to move to a reduced fee place when one becomes available.  As reduced rate places are limited and are reserved for those in extreme financial difficulties if you have a reduced rate place for counselling and coaching and your financial circumstances improve you will be expected to move to the full rate.

A document explaining full terms and conditions for counselling and coaching will be provided if we commence working together.


Training courses

In the event that you need to cancel a course booking the following charges will apply:  cancellation less than 30 days before the commencement date of the course 100% of the total course fee, cancellation less than 60 days but more than 30 days before the commencement date of the course 50% of the total course fee, cancellation more than 60 days before the commencement date of the course at full refund of the fees minus a £10 administration fee.  No fees will be refunded if a participant is unable to attend any part of the course.

Should you wish for another delegate to take your place on a course please discuss this in advance with the Course Programme Director, Elaine Arthur, who can be contacted at elaine.arthur@transformingtogether.co.uk  If this is agreed a £10 administration fee will be payable to change to another delegate.  It is not possible to substitute delegates part way through a course.

Transforming Together Ltd reserves the right to cancel a training course or make changes to training course content and timings for operational reasons at any time.   In such circumstances the liability of Transforming Together Ltd is limited to either a refund of the course fee or provision of a place on a suitable alternative course.

Where course delegates are planning to use the content of course material for use in their own professional practice or in their workplaces e.g. in counselling, training and people management, course delegates must comply with any copyright restrictions on the material and course delegates are responsible for checking if they have permission to practice the material within the policies, procedures and insurance of their own workplace before using the material.  Transforming Together Ltd is not liable for the future use of any course material by delegates.




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